Networking

Step 1 Connect up a console cable and power on the switch, whilst holding down the “mode” button: This interrupts
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Can I have more bandwidth?

Certainly, just speak to a member of our sales team.
Can I have IPv6?

Yes, please contact us if require IPv6.
What does remote hands cover?
Remote hands cover requests made within office hours.

Our Remote Hands service covers assistance with the following items:
- Server reboots
- CDROM connect/disconnect
- Cable checks and moving network cables.
- Checking/relaying diagnostics information back to the customer.
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.

Our office hours are 8:30am to 6pm – Monday to Friday.
What hours of support do you provide for hardware failures?

If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.

This can be done by sending an email to support@datacentreplus.co.uk.

Alternatively, if the matter is time sensitive, feel free to give us a call on 0161 464 6101 and select the option for Support.

We have a 30 minute SLA response time to any ticket raised.
What network speeds do you provide?

We provide 100 Mbps unmetered on all services.