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Setup CentOS iptables for IPv4
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FAQ's for Hosting
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What is the minimum contract period?
All our cloud server come with 10TB traffic as standard.
If you require more, simply speak to a member of our sales team.
If you are an existing customer you can email support@datacentreplus.co.uk.
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Can I have more bandwidth?
Certainly, just speak to a member of our sales team.
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Can I have IPv6?
Yes, please contact us if require IPv6.
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How long will it take to have our cloud server provisioned?
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Do your cloud servers have a dedicated IP?
Yes, all our cloud servers come with 1 dedicated IP address.
Additional IP’s are available for £2 per IP/ month
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What does remote hands cover?
Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
- Server reboots
- CDROM connect/disconnect
- Cable checks and moving network cables.
- Checking/relaying diagnostics information back to the customer.
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.
Our office hours are 8:30am to 6pm – Monday to Friday.
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What security systems do you have in place?
Our data centre has been built with security in mind.
The data centre sits in a walled and gated area. The main building itself has multiple security points with advanced controlled entry systems.
CCTV monitoring, motion detection and security guards are in place 24/7/365.
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Can I install my own operating system?
You are free to install anything you want on your servers, including your own operating system provided it is legal and falls within our terms and conditions (T&Cs).
We provide you with a KVMoIP session which enables you access to your own servers.
We may even be able to install this for you provided you supply us with install instructions. If you would like us to install this for you, please get in touch with us to discuss the details.
You can contact us via chat, phone or email.
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How long will it take to have our dedicated server provisioned?
Typically, our dedicated servers can be provisioned within 2 hours (for standard configurations).
Some higher specification servers may take a little longer and our Sales team or Account Manager will be able to advise you on estimated provisioning times.
Server provisioning occurs during office hours. Our office hours are 8:30am to 6pm – Monday to Friday.
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Are there set-up fees?
At Datacentreplus, many of our products are offered with no setup fees for getting your servers provisioned. Services such as Dedicated Servers, Colocation, Cloud Servers, Data Back up and Email come with free set up as standard.
Migration assistance may be available in some cases, but we recommend that you get in touch with us first to discuss the extent of the migration and if it is covered in our level of support.
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What hours of support do you provide for hardware failures?
If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to support@datacentreplus.co.uk.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0161 464 6101 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.
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What shall I do if I have problems with my server?
If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to support@datacentreplus.co.uk.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0161 464 6101 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.
