To add static IP address to your server first you need to log into your server with root privileges. By
Our minimum contract period is usually 12 months.
Certainly, just speak to a member of our sales team.
Yes, all our cloud servers come with 1 dedicated IP address.
Additional IP’s are available for £2 per IP/ month
Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.
Our office hours are 8:30am to 6pm – Monday to Friday.
If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to firstname.lastname@example.org.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0161 464 6101 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.
Additional IP are £1.50 per IP/ Month.
Yes, we offer DDoS protection for free. We have a number of DDoS mitigation systems in place, including at carrier level. Our DDoS Protection service comes with 24/7/365 support, should you ever receive an attack.
We provide 100 Mbps unmetered on all services.
Anything you want, unless it’s illegal.
Look through our terms and conditions for more information.
Typically, our dedicated servers can be provisioned within 2 hours (for standard configurations).
Some higher specification servers may take a little longer and our Sales team or Account Manager will be able to advise you on estimated provisioning times.
Server provisioning occurs during office hours. Our office hours are 8:30am to 6pm – Monday to Friday.
Our servers do not come with control panels as standard. However, you can configure your server package to include one for an additional cost.
We offer 2 of the most popular and most used control panels, cPanel and Plesk. If there is a specific version of cPanel or Plesk that you require, please get in touch and we’ll see if it is available.
You can of course, use and install other control panels provided that they do not violate our terms and conditions.terms and conditions.
If you require more guidance on which control panel to use between cPanel or Plesk, read our article here.