Privacy Policy

DCOverview

The purpose of this policy is to explain how Sandyx (The Parent Company) trading as DCP collects, protects, and uses personal data. DCP is committed to ensuring that any personal data supplied by its Clients or is otherwise generated by its business activities is collected and processed fairly and lawfully.

Safe Harbor Standards

On October 6th 2015, the European Union Court of Justice (EUCJ) issued a ruling which by inference is seen to invalidate Safe Harbor. However, at DCP, we have made sure that we are fully complaint with the EU Data Protection Directive requirements applicable to our role as a Data Centre for data being transferred outside the European Economic Area.

What Types Of Personal Data Does DCP Collect?

DCP needs certain personal data to enable it to provide its products and services to its Clients and end users. The personal data collected will generally include: company name, company size and sector, individual contact names (first and last name) and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. DCP will also collect logs of verification checks made. Access to personal data that is generated over the Network utilised by DCP services include IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances DCP may also collect financial information about DCP Clients and end users from third parties to enable DCP to assess its risks in granting credit terms and contact information about organisations DCP considers may be interested in DCP products and services.

How Does DCP Obtain Personal Data

DCP obtains personal data in a number of ways including from orders placed by Clients and end users (whether by telephone, fax or email or by application form); from enquiries made by existing Clients and potential Clients, (including information gathered at marketing events and via the DCP website); from third party list brokers; from resellers who pass on personal data to DCP about end users; and directly from the Network utilised by DCP services.

How Does DCP Use The Personal Data It Holds?

Providing and Improving the DCP Service

Most DCP use of personal data is necessary to enable it to provide a service to its Clients and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general Client enquiries. For example, during the order process DCP shall verify and/or cross validate your personal details at least once a year and at any other time DCP deems necessary. 

In addition, DCP may also use personal data to improve on the level and type of service DCP offers to its Clients. As part of this interest in improving the service provided, DCP may process personal data for the purposes of sales analysis and Client usage statistics.

Direct Marketing

DCP may from time to time inform its Clients, end users and potential Clients about DCP and DCP affiliate products and services and other information DCP feels may be of interest.

Clients and other recipients of information from DCP may indicate at the time they first place an order with DCP whether or not they wish to receive such information or at any later time by simply contacting DCP.

Third Party Marketing

DCP, like many other companies, use remarketing features whereby third party vendors (including Google) display DCP adverts on sites on the internet and use cookies – to serve adverts – based on a user’s prior visits to the DCP website to assist DCP in collecting information on who visits the DCP site.

DCP will use first party cookies (such as Google Analytics cookie) and third party cookies (such as Double click cookie) together to report on how DCP use ad impressions, other uses of ad services and interactions with ad impressions and ad services for visits related to the DCP site, in addition to data or third party audience data in relation to age, gender and interests.

Clients may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively Clients may opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Does DCP Transfer Personal Data Overseas?

DCP does not transfer or process and customer personal data outside the UK. 

To Whom Does DCP Disclose Personal Data?

DCP will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, DCP does not disclose personal data to unaffiliated third parties except where Client consent has been obtained, where DCP is under an obligation by law to disclose personal data or where DCP has contracted with third parties to assist in providing services to DCP Clients such as for delivery, installation and systems support services.

How Does DCP Protect the Personal Data it Holds?

DCP takes Client confidentiality and security very seriously. DCP has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within DCP. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

DCP will not use any of the Clients sensitive information about the site or app whilst collecting data for the purpose of remarketing. Sensitive data includes:

• Interest or participation in adult activities (including alcohol, gambling, adult dating, pornography, etc.)
• Sexual behaviour or orientation
• Racial or ethnic information
• Political affiliation
• Trade union membership or affiliation
• Religion or religious belief
• Negative financial status or situation
• Health or medical information
• Status as a child under 13
• The commission or alleged commission of any crime

DCP will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable DCP Acceptable Use Policy.

Clients’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by DCP specific rights to access and rectify personal data held about them. These include the right to:

1. Obtain from DCP, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

2. Request the deletion or rectification of personal data which is inaccurate;

3. The right to object to any unsolicited information sent by DCP regarding promotions or new products and services.

Cookies

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on DCP Web sites, but we do so in ways that keep the information non-identifiable. DCP or other organisations on our behalf may use these data to analyse trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called “cookies”. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some DCP pages use cookies, sent by DCP or its third-party vendors, or other technologies to better serve you when you return to the website.

NOTE: You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some websites may not work properly.

Disclosures Required by Law

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government information requests, warrants, or orders.

Links to Non-DCP Web Sites

DCP websites may contain links to other websites. DCP is not responsible for the privacy practices or the content of those other websites.

Privacy Questions and Access

If you have any questions about this policy, you can send an email to the DCP. The address for this is support@datacentreplus.co.uk. You can also contact us at this address if you have a question about our handling of your information.

If you wish to obtain a copy of particular information you provided to DCP, or if you become aware that the information is incorrect and you would like us to correct it, contact us at support@datacentreplus.co.uk. Before DCP is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.

Policy Updates

As part of our commitment to compliance with data privacy requirements and to reflect changes in our operating procedures, DCP may update the terms of this policy from time to time.

Use of Third-Party Data Providers

At DCP, we are committed to maintaining the trust and confidence of our visitors to our website. In the spirit of transparency, this section of our privacy policy provides detailed information about how we use third-party data providers to enhance our marketing efforts, improve our services, and provide you with personalised offers.

Apollo.io as Our Data Provider

We utilise Apollo.io, a reputable third-party data provider, to assist us in our marketing and customer outreach efforts. Apollo.io helps us to better understand the needs and interests of our potential clients by providing us with access to business contact information and professional profiles. This information includes but is not limited to, names, job titles, email addresses, and professional affiliations.

Purpose of Using Third-Party Data

The data we receive from Apollo.io is used for the following purposes:

To identify potential new customers and partners.

To send marketing communications and promotional offers that we believe may be of interest, based on the professional profiles and interests.

To enhance our customer service and provide you with information relevant to your professional needs and interests.

Legal Basis and Legitimate Interests

We process this data based on our legitimate interest in engaging in business-to-business marketing, developing our business, and offering products or services that may be of interest to professionals and companies in our industry. We carefully balance our business interests with your data protection rights and take steps to ensure that your privacy is protected.

Your Rights and Choices

We respect your privacy rights and provide you with the option to opt-out of receiving marketing communications from us at any time. If you wish to exercise this right, please contact us using the contact information provided in this privacy policy. Additionally, if you have any concerns about our use of data from third-party providers, we welcome your inquiries and feedback.

Data Protection and Security

We are committed to protecting the security and confidentiality of the data we process. We implement appropriate technical and organisational measures to ensure that your data is secure and protected against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Changes to Our Use of Third-Party Data Providers

We may update this section of our privacy policy from time to time to reflect changes in our use of third-party data providers or in response to regulatory changes. We encourage you to review this section periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about our use of third-party data providers, including Apollo.io, or if you wish to exercise your privacy rights, please contact us at:

hello@datacentreplus.co.uk