Dedicated Servers

Dedicated Servers

  • What security systems do you have in place?

    Our data centre has been built with security in mind.

    The data centre sits in a walled and gated area. The main building itself has multiple security points with advanced controlled entry systems.

    CCTV monitoring, motion detection and security guards are in place 24/7/365.

  • Can I install my own operating system?

    You are free to install anything you want on your servers, including your own operating system provided it is legal and falls within our terms and conditions (T&Cs).

    We provide you with a KVMoIP session which enables you access to your own servers.

    We may even be able to install this for you provided you supply us with install instructions. If you would like us to install this for you, please get in touch with us to discuss the details.

    You can contact us via chat, phone or email.

  • Are there set-up fees?

    At Datacentreplus, many of our products are offered with no setup fees for getting your servers provisioned. Services such as Dedicated Servers, Colocation, Cloud Servers, Data Back up and Email come with free set up as standard.

    Migration assistance may be available in some cases, but we recommend that you get in touch with us first to discuss the extent of the migration and if it is covered in our level of support.

  • What shall I do if I have problems with my server?

    If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.

    This can be done by sending an email to support@datacentreplus.co.uk.

    Alternatively, if the matter is time sensitive, feel free to give us a call on 0161 464 6101 and select the option for Support.

    We have a 30 minute SLA response time to any ticket raised.

  • How much are additional IPs?

    Additional IP are £1.50 per IP/ Month.

  • Do you backup my server?

    We do not backup your servers as a standard offering.

    If you would like us to backup your server, this is a feature that we offer for an additional cost.

    You can add the backup option during the configuration stage of any of our servers. If you are an existing customer and wish to add back up to your service, please get in touch with us by raising a support ticket via email to support@datacentreplus.co.uk

  • Do you offer DDoS Protection?

    Yes, we offer DDoS protection for free. We have a number of DDoS mitigation systems in place, including at carrier level. Our DDoS Protection service comes with 24/7/365 support, should you ever receive an attack.

  • What network speeds do you provide?

    We provide 100 Mbps unmetered on all services.

  • What can I install on my server?

    Anything you want, unless it’s illegal.

    Look through our terms and conditions for more information.

  • How long will it take to for our dedicated server to be provisioned?

    Typically, our dedicated servers can be provisioned within 2 hours (for standard configurations).

    Some higher specification servers may take a little longer and our Sales team or Account Manager will be able to advise you on estimated provisioning times.

    Server provisioning occurs during office hours. Our office hours are 8:30am to 6pm – Monday to Friday.

  • Do your servers come with Plesk or cPanel?

    Our servers do not come with control panels as standard. However, you can configure your server package to include one for an additional cost.

    We offer 2 of the most popular and most used control panels, cPanel and Plesk. If there is a specific version of cPanel or Plesk that you require, please get in touch and we’ll see if it is available.

    You can of course, use and install other control panels provided that they do not violate our terms and conditions.terms and conditions.

    If you require more guidance on which control panel to use between cPanel or Plesk, read our article here.

  • Are your servers hosted in the UK?

    Our servers are located in our own data centre which is located in Manchester, United Kingdom.

    The data centre is fully owned and managed by Datacentreplus, giving us the flexibility to work with our customers requirements and provide unrivalled levels of support.

  • How do I place an order?

    If you would like to place an order please contact us directly.

    You can contact our sales team directly on 0161 464 6101 or emailing sales@datacentreplus.co.uk.

    If you are an existing customer, log in to the site and simply check out after selecting your new service and proceed to payment options. The details of your new service will be added to your account portal.

    If you are placing an order that is an upgrade to your existing one, get in touch with your account manager or raise a support ticket at support@datacentreplus.co.uk.

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