Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.
Our office hours are 8:30am to 6pm – Monday to Friday.
Our data centre has been built with security in mind.
The data centre sits in a walled and gated area. The main building itself has multiple security points with advanced controlled entry systems.
CCTV monitoring, motion detection and security guards are in place 24/7/365.
You are free to install anything you want on your servers, including your own operating system provided it is legal and falls within our terms and conditions (T&Cs).
We provide you with a KVMoIP session which enables you access to your own servers.
We may even be able to install this for you provided you supply us with install instructions. If you would like us to install this for you, please get in touch with us to discuss the details.
You can contact us via chat, phone or email.
If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to firstname.lastname@example.org.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0161 464 6101 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.
Additional IP are £4.00 per IP/ Month.
Yes, we offer DDoS protection for free. We have a number of DDoS mitigation systems in place, including at carrier level. Our DDoS Protection service comes with 24/7/365 support, should you ever receive an attack.
We provide 100 Mbps unmetered on all services.
Anything you want, unless it’s illegal.
Look through our terms and conditions for more information.
Our servers are located in our own data centre which is located in Manchester, United Kingdom.
The data centre is fully owned and managed by Datacentreplus, giving us the flexibility to work with our customers requirements and provide unrivalled levels of support.
If you would like to place an order please contact us directly.
You can contact our sales team directly on 0161 464 6101 or emailing email@example.com.
If you are an existing customer, log in to the site and simply check out after selecting your new service and proceed to payment options. The details of your new service will be added to your account portal.
If you are placing an order that is an upgrade to your existing one, get in touch with your account manager or raise a support ticket at firstname.lastname@example.org.
Tour of our data centre facilities is reserved for customers who are looking for colocation services with Datacentreplus.If you would like to visit the data centre, we must receive at least 24 hours notice.
You will also require to bring a form of ID in the form of a passport or driving license. We cannot allow anyone into the data centre failing these requirements.To arrange a visit to our data centre, please contact us via email, phone or chat. Contact details could be found here.