ATTAIN Digital is one of Greater Manchester’s leading digital and marketing agencies who design, develop and manage innovative marketing solutions to help businesses maximise brand exposure and selling opportunities.
We support ATTAIN by hosting their website and digital infrastructure here at our data centre in Manchester, comprising website management, web traffic management as well as backup services. The nature of their service means that reliability and uptime is of paramount importance to them and their clients.
It was very important for ATTAIN from the very beginning that they wanted to work with a provider they could build a relationship with and where they would not be just another ticket number when they needed support and technical assistance. This is where Datacentreplus came in.
Our bespoke and personalised service appeared to be a perfect business fit for ATTAIN, where high customer service levels and building relationships are highly encouraged. Rather than just sell them a service, our technical team wanted to take the time to understand the current problems so that we could provide a solution that met and exceeded their expectations. This approach can take a little longer than usual but we have found the long-term gains to be worth it for everyone concerned.
Jackie Salt, Commercial Manager at ATTAIN, on hosting with Datacentreplus says:
“The level of customer service has exceeded expectations and we have really got to know the Datacentreplus team who have been extremely helpful. Issues, where they have occurred, have been resolved quickly and efficiently with plenty of communications. We’re really looking forward to a long and lasting relationship with Datacentreplus”.
Rachel Waters, Communications Manager at Datacentreplus comments:
“ATTAIN are a really good example of how our services are tailored to the specific needs of digital agencies through an agency-focused and personalised approach.
“It has been fantastic getting to know and work with the ATTAIN team and I look forward to working with them in the near future”.