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Security

We take security very seriously, as you would expect. The building is in a gated, secure site with 24-hour manned security and overnight guard dog presence. We have extensive CCTV coverage, and the data hall can only be accessed by authorised personnel using electronic security fobs for auditing purposes.

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Connectivity

Fully redundant connectivity is provided through dual independent networks, with automatic failover. Connections are actively monitored by us 24×7 so we detect any issues before it can impact our customers. Our core networks use Cisco equipment and is managed by our own engineers. We offer a range of connectivity options for customers, which we will be happy to discuss with you.

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Power & UPS

Our data centre power is supplied by an on-site sub-station and routed through automatic generator/UPS transfer panels to ensure continuity. In the event of a mains power failure, customers are protected through Riello high-capacity UPS (Uninterruptible Power) systems. In the event of a long mains power outage, we have an on-site three-phase diesel generator that can be run for an indefinite period of time.

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Fire Protection

The data centre is equipped with multiple smoke and heat sensors to provide early warning of any fire risks. The fire detection system is linked to our alarm system and is monitored 24 x7 through our own systems and via external monitoring

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Cooling & Environmental Monitoring

We have 3 powerful Airedale coolers to keep the data hall at a consistent temperature all year round and to provide resiliency in the event of a unit failing. We also have extensive environmental monitoring in place to detect excessive humidity, moisture or water ingress at key points of the building.

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Support

Unlike some providers, we provide technical support and assistance directly from our engineers. No need to go through a non-technical helpdesk. We are happy to be contacted via email, phone or web chat or you can even drop in person and have a coffee with us!