We have both ISO27001 and ISO9001 certifications so that you can rest assured that your data is protected to the highest standard. Certificates are available on request.
Click here to download our GDPR compliance statement.
Our facility is in a gated access-controlled site with anti-climb fencing and no visible signage to indicate that it is a data centre.
The site is protected via 24-hour manned security and overnight guard dog presence.
The intruder alarm system is police-linked and monitored 24×7 by an alarm receiving centre.
We have extensive CCTV coverage with 30 days’ storage – both internal and external – and the data hall can only be accessed by authorised personnel using electronic security fobs for auditing purposes.
Site visits are strictly by appointment only and restricted to visitors areas only. Customer access is available only to pre-authorised individuals and upon presentation of suitable ID.
Fully redundant connectivity is provided through dual independent networks, with automatic failover. We are carrier-neutral and have diverse points of entry.
We are partnered with: Metronet, Cogent, Level3, BT and Virgin Media. Most other providers are available through peering and point-to-point arrangements.
Copper or fibre.
Our core networks use Cisco equipment and is managed by our own engineers.
Connections are actively monitored by us 24/7 so we detect any issues before it can impact our customers.
We use standard 42U racks measuring 600mm wide and 1000mm deep.
Quarter (shared) – up to 10u
Quarter (private) – up to 10u
Half (private) – up to 20u
Full Rack – up to 42u
1 – 32 amps
Single or Dual Feed (optional)
Supplied via IEC C13 connectors rack mounted
Power & UPS
Our data centre power is supplied by an on-site sub-station and routed through automatic generator/UPS transfer panels to ensure continuity. In the event of a mains power failure, customers are protected through our N+1 Riello high-capacity UPS (Uninterruptible Power) system. In the event of a long mains power outage, we have an on-site three-phase diesel generator that can be run for an indefinite period of time.
The data centre is equipped with multiple smoke and heat sensors to provide early warning of any fire risks. The fire detection system is linked to our alarm system and is monitored 24 x7 through our own systems and via external monitoring.
Cooling & Environmental Monitoring
We have 3 powerful Airedale coolers to keep the data hall at a consistent temperature all year round and to provide resiliency in the event of a unit failing. We also have extensive environmental monitoring in place to detect excessive humidity, moisture or water ingress at key points of the building.
Unlike some providers, we provide technical support and assistance directly from our engineers. No need to go through a non-technical helpdesk. We are happy to be contacted via email, phone or web chat or you can even drop in person and have a coffee with us!